Tenfold

Tenfold

Tenfold的Chrome扩展通过将企业CRM与电话系统集成,赋能坐席代理提升客户服务质量,实现了高效的沟通与管理。

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更新日期:2020 年 3 月 7 日分类标签:平台:没限制

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Tenfold 插件安装教程:


扩展迷 | chrome插件下载与安装教程(图文讲解,全网最详细)

Tenfold 插件简介:

Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it’s end users including:

– Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.

– Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold’s dashboard and the CRM so that agents and supervisors can view analytics.

– Create and update cases or opportunities the contact center has associated with the caller.

– Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI. Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.

– Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call.

– Launch online meetings with a single click from the Tenfold UI.

Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.

Tenfold 插件ID:

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Tenfold 插件最新版本:

2020.3.20

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